In this article, we would like to show how
JetBot's human takeover mechanism works in
conversation page.
You can simply review chatbot conversations
in one page with JetBot filter. The
conversations that are handled successfully by
JetBot never come to your Inbox.
Moreover, JetBot only notifies your human
agents when he needs their help. This can be
either in fallback scenario or when your
customer would like to talk your human agents
on purpose. JetBot understands the intent of
users and redirects the conversation to
customer service agents when it's
required.
In this way, you keep your company inbox
clean and allow your agents to focus only on
subjects that JetBot doesn't recognize
yet.