There are four ways you can automatically capture your visitors’ contact details in Jetlink;


  • When you can’t reply to a visitors’ conversation in real-time, Jetlink will automatically ask for their contact details with “Contact Info Collector”, so you can follow up even after they leave the conversation.

  • In order to start a conversation, you can ask your users for their contact details. In this way, users are required to fill their contact info via “Contact Info Collector” form to start a conversation.

  • You can set up, and send targeted triggered messages to capture your visitors’ email addresses or/and phone numbers.

  • You can build a JetBot on Jetlink and the JetBot can collect visitors’ contact info in any phase of conversation based on how you design the conversation.




How “Contact Info Collector” gathers your visitors’ email addresses?



When you can’t reply to a visitors’ conversation in real-time, Jetlink will automatically ask for their contact details right after their incoming message, so you can get in touch if they leave. This helps ensure your team never lose connection with a new lead.



You can select which information will be added to form and which of them are required
You can activate “Contact Info Collector” in Web messenger settings. The information that you can gather with Contact Info Collector” is listed below;
  • Their email address,
  • Phone number
  • Name
  • Surname
  • Gender
You can also ask your visitors to accept your terms and conditions while they are leaving their contact details. In this way, you can take permission from your visitors for further communication. This is also very essential for GDPR compliance.




You can ask your visitors to accept your terms via form. This may be essential for GDPR compliance.


When does Jetlink ask visitors for their details with “Contact Info Collector”?



Jetlink will give you the chance to ask for your visitors contact details after their first message or even before that they write anything.

Here’s how it works:

  • When your visitors start a conversation, Jetlink can ask for your lead’s contact details right after the first message.

  • Jetlink can also enable you to ask visitors’ contact details beforehand. You can request your visitors to leave their contact information even before that they start a conversation. Please note that this will reduce the number of visitors’ interaction, however you are going to have the details of all contacts that send a message to you.

Create a triggered message through campaigns


As first step, you can set up, and send targeted triggered messages to capture your visitors’ email addresses or/and phone numbers. Firstly, you need to create a welcoming triggered message through campaigns. This message will increase visitor engagement and you’ll receive more messages from visitors.




In second step; you can activate “Contact Info Collector” in Web messenger settings. When your visitors start a conversation, Jetlink can ask for your lead’s contact details right after their first message. In this way, you can generate more leads by using web based triggered messages (Campaigns).

How JetBot (Chatbot) collects your visitors’ contact information?



    You can build a JetBot (Chatbot) on Jetlink and the JetBot can collect visitors’ contact info in any phase of conversation based on how you design the conversation. You can see the screenshot as below;



JetBot (Chatbot) gathers the visitor contact information during the conversation and generate a new profile in People list. Moreover, it can also seamlessly transfer the lead information to your CRM system.

Use business hours to collect contact information even you are offline





You can set your business hours so people can still reach you by leaving their message.

Visitors receive an away message and contact info collection request, so you get the connection that you need. We’ll make sure it gets delivered, through Web messenger if the visitor is still active on your website or to their email address if they left.

Add your visitors’ contact details manually




If a lead doesn’t leave their name, email address or phone number themselves you can ask them for their details, so you can follow up and continue the conversation. You could offer to send them a relevant blog post or a discount code, for example.
Just visit the ‘user details’ section of their profile and add their name, email or phone number there.