In this article, we would like to show how JetBot's human takeover mechanism works in conversation page.

You can simply review chatbot conversations in one page with JetBot filter. The conversations that are handled successfully by JetBot never come to your Inbox.

Moreover, JetBot only notifies your human agents when he needs their help. This can be either in fallback scenario or when your customer would like to talk your human agents on purpose. JetBot understands the intent of users and redirects the conversation to customer service agents when it's required.

In this way, you keep your company inbox clean and allow your agents to focus only on subjects that JetBot doesn't recognize yet.