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Setting Notification Preferences
Each team member can set their own notification preferences for new messages. Notifications are essential tools to help you respond to users promptly, preventing delays and ensuring you don't miss any important messages. Carefully selecting your notification settings will ensure you stay updated on new messages in real time.
Steps to Set Notification Preferences:
- Navigate to your "Profile Settings" page by clicking here.
- Go to the "Notification Settings" tab from the menu.
- Select the options that best suit your working style.
Available Notification Options:
You can choose to receive browser notifications (when you’re not on the same tab) for:
- New conversations
- Conversations assigned to you
- Updates on conversations already assigned to you
You can also:
- Turn on/off the sound for browser notifications.
- Set up e-mail notifications for unread messages and select the notification time interval.
- Choose to receive weekly or monthly Jetlink usage reports via email.
Why Enable Notifications?
Enabling these notifications will help you recognize new incoming messages and updates in real time, allowing you to maintain timely communication with users and avoid missing important conversations.