Assign a conversation to a different agent
From the chat window on the Conversations screen, you can optimize the customer experience by easily and quickly assigning the conversation to a different representative. Thanks to this feature, you can increase service quality by ensuring instant communication between the customer and the right person.
Türkçe versiyon için buraya tıklayın.
Step 1: If you want to assign the conversation you received and have not yet resolved to a different person, you must first go to the Conversations page.
Step 2: After entering the conversations page, you can select the conversation you want to assign, see the people you want to assign under the "Assign" button, and make an appointment to the person you want.
Note: If the icon next to the person's name is red, the person you will assign has offline status. If the icon is green, it has online status.
Step 3: After clicking the "Assign" button, the assignment will be completed and the relevant chat will no longer be in your Inbox, but in the Inbox of the person you have assigned.
