There may be circumstances when you need to transfer/assign a conversation to another agent on your team because they have more expertise or knowledge on a specific subject. You can do so by clicking on Assign to button at the top right of a conversation as seen below.
![](https://tw-desk-files.teamwork.com/i/102444/attachment-inline/59759.20180131090240284.59759.201801310902402841rru2.png)