Both your users/visitors and agents can attach a picture or file (pdf, xlsx, word, pptx) during the conversation. Including images makes it easier to convey a situation and attaching files such as invoices can be very helpful for businesses to help with customer request.

Below picture shows where your agents attach a file or picture.

Below picture shows where your users/visitors attach a file or picture from web messenger.

Note: The attached file size should be 5mb at max.