You can decide how precisely your bot interprets what your client says by using Confidence Level.
How confidence level works?
It is the mechanism setting that determines the matching decision of the chatbot for each incoming message. The two-layer system in Jetlink (fundamental meaning and machine learning) compares words/phrases with expressions in the training set to match.
Machine learning uses deep layers of artificial intelligence while the fundamental meaning works with a more predictable and simple comparison method. As a result of extensive tests, it has been determined that setting the machine learning confidence level by keeping it lower than the other gives optimum results in matching.
How to change confidence level?
Click the 'advanced settings' button on the https://app.jetlink.io/JetBotNew page.
Set your confidence level for FM and ML from the 'General AI Settings' area on the page that opens.
Finally, scroll to the bottom of the page and click the 'save' button.