You can decide how precisely your bot interprets what your client says by using Confidence Level.

Every time your clients types a message, the bot analyses its accuracy and pairs it with the most matching available interaction. The accuracy is shown as a number: the higher the number, the better the match. This result is called matching score. Usually, If there are three available interactions, the bot will choose the one with the highest result.The confidence level setting affects both matching systems. Read more about how they work here.

Confidence Level is a threshold that determines what the lowest matching level acceptable to trigger an interaction is. If the matching level falls below the confidence level, the bot will trigger fallback interaction, an interaction that asks the user to repeat the query.

By setting the confidence level correctly, you can provide effortless and smooth chatting experience, right for your business.

How confidence level works?

It is the mechanism setting that determines the matching decision of the chatbot for each incoming message. The two-layer system in Jetlink (fundamental meaning and machine learning) compares words/phrases with expressions in the training set to match.

Machine learning uses deep layers of artificial intelligence while the fundamental meaning works with a more predictable and simple comparison method. As a result of extensive tests, it has been determined that setting the machine learning confidence level by keeping it lower than the other gives optimum results in matching.

How to change confidence level?

  1. Click the 'advanced settings' button on the page.

  1. Set your confidence level for FM and ML from the 'General AI Settings' area on the page that opens.

  1. Finally, scroll to the bottom of the page and click the 'save' button.