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WHAT IS THE INPUT FEATURE? HOW IS IT USED?

Our chatbot communicates with users through written text. However, sometimes users prefer to send a photo 📸, share a file 📂, or leave their phone number without explicitly stating their request 📞. To handle these shortcut requests, we have developed a new feature and enabled it with six input formats: @@input.phone, @@input.file, @@input.image, @@input.FreeText, @@input.number.15, and @@input.longtext.150. 🚀



@@input.phone : The existing 'Call Request' function at Jetlink detects the phone numbers provided by users and call request flow starts. 📞 With the current development, when the user simply types their phone number, the chatbot will recognize it as a contact request and will not ask for the phone number again. 🤖

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@@input.image: This is the input format detected by the chatbot for users transmitting images. 📸🤖


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@@input.file: This is the input format detected by the chatbot for users transmitting file. 📂🤖

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@@input.FreeText: In intent flows that contain follow-up intents, it ensures that any text written by the user is detected. 📝
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@@input.number.15: Detects numeric combinations sent by users, recognizing combinations of the specified length. To specify the desired length, add it to the end of @@input.number. 🔢

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@@input.longtext.150: Detects user inputs longer than 150 characters and provides an appropriate response or directs the action to an agent. 📜


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How to Use:

Step 1: First, log in to the Jetlink panel. 🖥️


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Step 2: After logging in, click on the “JetBot” icon located on the left side. 🤖

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Step 3: After clicking on the JetBot icon, we click on 'Edit Content'.

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Step 4: If we do not have an existing 'Call Me' intent, we add a new 'Call Me' intent. ➕


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Step 5: In the User Says section of the 'Call Me' intent, we should add @@input.phone. Image Placeholder

Step 6: Then, by clicking the 'Save' button, we can perform our tests. ✅ With this improvement, the chatbot will understand that it is a contact request when the user only writes their phone number, and it will not ask for the phone number again. 🤖Image Placeholder


It's that easy! 🥳

We can apply the same steps to our 6 input formats as well. This way, you can start using our other formats too. 🚀