Bu yardım dokümanının Türkçe versiyonu için buraya tıklayabilirsiniz.

What is Intent? 🎯

In Jetlink, intent means understanding what users want to do based on what they say to the chatbot! 🗣️✨ Every time a user sends a message, there's a hidden intent behind it, and Jetlink’s smart chatbots work hard to uncover that intent! 💡

For example, when a customer says, “Can I order a pizza?” the intent is to place a pizza order. 🍕 The chatbot detects this intent immediately and responds with, “Sure, how can I assist you?” Chatbots are all about quickly and accurately recognizing these intents! 🚀

But it’s not just about clear intents like ordering food or asking for support. Everyday phrases like “Hello!” or “Thank you” also carry intent! 🙋‍♂️ Simple intents like greetings or thanks make the system more personable and fun. When you say “Hello,” the chatbot replies with “Welcome!” and when you say “Goodbye,” it says “See you later!” 🌟

Image Placeholder


So, what about entities? They are the extra details within the message! They add flavor to the intent! 😋 For instance, in the sentence, “I want to buy flowers for a birthday,” the intent is to buy flowers, but the birthday is an entity! 🎂 The chatbot catches these details and provides a more personalized and meaningful response! 🎉

Ultimately, Jetlink’s chatbots act like detectives, uncovering the hidden intent in every message 🔍 and stepping in to assist you in the best possible way! It’s both fun and super practical! 😎





Image Placeholder Image Placeholder




Understanding intent correctly is like feeling the heartbeat of a chatbot! 💓 Because correctly interpreting the user’s intent means giving them the exact answer they need. 🎯 If the chatbot misinterprets the intent, things can go awry, leading to confusing or misleading responses. 🚫

For example, if a user says, “I want to buy a new phone,” the chatbot should recognize this intent as shopping. 📱 If the chatbot misunderstands and suggests something unrelated, the user might wonder, “What’s going on?” 😅 That’s why understanding intent correctly is key to hitting the bullseye with user requests. 🎯


When the intent is correctly identified, everything runs smoothly! 🛠️ The chatbot quickly asks relevant questions like, “Which model are you considering?” and helps the user find exactly what they’re looking for. 💬 This makes the user happy 😊 and keeps the conversation flowing smoothly. 🌊 When intent is misunderstood, the chatbot’s responses may be off, leaving the user thinking, “What’s this about?” 😵

Image Placeholder


Note: Proper training of Usersay with sufficient intent data is also crucial. 🎯

What is Usersay? 🤔

“Usersay” is a fantastic tool that ensures user expressions match the intent accurately! 🎉📣 It focuses on different ways of saying the same thing with the same purpose.

💡 How Does It Work?

  • Different Phrasings: Users might say the same thing in different ways. For example, one might say “Please help me!” while another might say “I need some assistance!” 🗣️💬
  • Matching: Usersay helps recognize these different phrases and provide the correct response.

🔍 Example:

  • User 1: “Where is my product?” 📦
  • User 2: “What’s the status of my order?” 🛒

Usersay identifies these different phrases and provides the correct response based on the trained intent. 🎯✅

📚 Why is It Important?

With a minimum of 100 different phrasing types, it makes it easier for users to get the information they need and ensures accurate matches. 🚀✨

In conclusion, accurate intent = happy user! 🎉 Jetlink chatbots offer a fast and enjoyable experience by correctly understanding what users want to do! 🚀


Bu yardım dokümanının Türkçe versiyonu için buraya tıklayabilirsiniz.